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The HeadHunter Group is an innovative Staffing and Recruiting Company operating in Albania, Kosovo, Montenegro, Macedonia, Bosnia & Herzegovina, Greece and USA. We offer the newest mentality in Staffing industry and our core business are Candidates and Clients. For our Client, a company offering software solutions, we are looking for in Tirana:
CUSTOMER SUPPORT SPECIALIST - TIRANA
Basic Function and Scope of Responsibilities:
The role is responsible to serve customers by providing product and service supports, resolving product and service problems.
· Provide telephone, in-person and online support to end-users.
· Installing, supporting and configuring computer hardware, software, systems etc.
· Manage request resolution/response for Tickets in Helpdesk within the required time.
· Testing and evaluating new technology.
· Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
· Working continuously on a task until completion.
· Deploying and configuring company’s software.
· Troubleshooting and casual fixes.
· Assist and support in all projects and daily work/problems.
· Mobile devices configuration.
· User support and training.
EDUCATION & EXPERIENCE:
Bachelor’s degree in Information technology, Computer Science and/or in IT field.
Training, Skills, Knowledge and/or Experience:
Good knowledge of Desktop Operating Systems, Good analytical and problem solving skills, Written and spoken communication skills that allow informing and advising others clearly, Personal commitment to improve own knowledge and skills, Interpersonal skills to work with people at all levels, smart and confident, Able to cope with stress / deliver within tight deadlines and able to work in group, Willing to work with shifts and to travel within Tirana and sometimes within country.
Main characteristics of who we’re looking to hire in our company:
· Ability to complete projects, follow through, respect deadlines and come up with creative solutions
· Willingness to learn and advance in his/her career and become a useful member of our team
· Communicative, people person, team player, intelligent, curious and hard-working
REMUNERATION/ SALARY: Highly Competitive
NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Are you interested in a new challenge in an innovative company? Have you answered well our questions related this position? Then we look forward to getting to know you and offer to you a very innovative challenge that will change your life forever! The interested candidates are invited to send their application documents (a Cover Letter and a CV in English) at: [email protected] if you have any technical questions related the application, please, contact directly Mrs. Ergesta STERMASI on +355 682033430 (Monday - Friday) until 31/08/2017.
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Please be informed that only the candidates selected for the interviews shall be contacted. Name your CV in the following format (name [space] surname [space] CV). Be easily recognized!
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