Mundësi Punësimi

CUSTOMER SUPPORT SPECIALIST - TIRANA

Job Good! Life Good!
The HeadHunter Group
 is an innovative Staffing and Recruiting Company operating in Albania, Kosovo, Montenegro, Macedonia, Bosnia & Herzegovina, Greece and USA. We offer the newest mentality in Staffing industry and our core business are Candidates and Clients.  For our Client, a company offering software solutions, we are looking for in Tirana:

CUSTOMER SUPPORT SPECIALIST - TIRANA

JOB DESCRIPTION:

Basic Function and Scope of Responsibilities:

The role is responsible to serve customers by providing product and  service  supports, resolving product and  service  problems.


Principal Responsibilities:

·         Provide telephone, in-person and online support to end-users.

·         Installing, supporting and configuring computer hardware, software, systems etc.

·         Manage request resolution/response for Tickets in Helpdesk within the required time.

·         Testing and evaluating new technology.

·         Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

·         Working continuously on a task until completion.

·         Deploying and configuring company’s software.

·         Troubleshooting and casual fixes.

·         Assist and support in all projects and daily work/problems.

·         Mobile devices configuration.

·         User support and training.

EDUCATION & EXPERIENCE:

Education Requirements:

Bachelor’s degree in Information technology, Computer Science and/or in IT field.

Training, Skills, Knowledge and/or Experience:

Good knowledge of Desktop Operating Systems, Good analytical and  problem solving  skills, Written and  spoken communication skills that  allow  informing and  advising  others clearly, Personal commitment to improve own  knowledge and  skills, Interpersonal skills to work  with people at all levels, smart  and  confident, Able to cope  with  stress  / deliver  within  tight deadlines and  able  to work  in group, Willing to work  with  shifts  and  to travel  within  Tirana and  sometimes within  country.

Main characteristics of who we’re looking to hire in our  company:

·         Ability to complete projects, follow through, respect deadlines and  come up with  creative solutions

·         Willingness to learn  and  advance in his/her career and  become a useful member of our team

·         Communicative, people person, team player, intelligent, curious  and  hard-working
 

REMUNERATION/ SALARY:    Highly Competitive
NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Are you interested in a new challenge in an innovative company? Have you answered well our questions related this position? Then we look forward to getting to know you and offer to you a very innovative challenge that will change your life forever! The interested candidates are invited to send their application documents (a Cover Letter and a CV in English) at: [email protected] if you have any technical questions related the application, please, contact directly Mrs. Ergesta STERMASI on +355 682033430 (Monday - Friday) until 31/08/2017.

Try The HeadHunter for your success!
Believe your career to the ONLY professionals!

Please be informed that only the candidates selected for the interviews shall be contacted. Name your CV in the following format (name [space] surname [space] CV). Be easily recognized!

Përshkrimi i punës

Vendndodhja

Tirana

Lloji i punës

Customer support

Paga

Competitive

I publikuar

11/08/2017 15:27